FAQ - your queries, our answers

achtBytes IoT is an easy-to-use IoT platform. Our cloud-native service makes automation in industrial environments easy and user-friendly. Extend your technology stack with these elements: IO-Link, virtual edge computing, Industrial Internet of Things (IoT).

Essentially, achtBytes includes these functions: Configuration, parameterisation, data collection, asset management, alerts, dashboards, workflow editor and control of sensors and actuators (centralised-decentralised).

VM is the abbreviation for virtual machine. achtBytes enables the use of virtual EdgeBoxes to process the data of sensors and actuators on the shop floor. Advantage: A physical edge computer is not required. The IO-Link masters can be connected directly to the company's own server infrastructure via ethernet cable.

The test phase ends when the hardware is returned and your account is deactivated. If you use achtBytes beyond the two-month trial period, your account will be converted into a paying account with monthly costs starting at 65 €. (Please refer to our terms and conditions for more details).

You can use any IO-Link device from any manufacturer. achtBytes is 100 percent compatible with the entire IO-Link ecosystem. Important: The prerequisite is that the achtBytes system is set up correctly with the two original achtBytes system components EdgeBox SCE 074 or virtual machine as well as the IO-Link master ifm AL-1352 (8-port) or AL-1350 (4-port).

The IO-Link master is the bidirectional interface between the higher-level controller and the connected actuators and sensors. Equipping each individual actuator or sensor with this interface function does not make economic sense. The upstream connection of the master level in IO-Link applications is absolutely system-relevant for use.

The hardware that is essential for the achtBytes infrastructure can be purchased directly from us. These are the system components: EdgeBox SCE 074 and IO-Link master ifm AL-1352 (8-port) or AL-1350 (4-port). With regard to the sensors and actuators we are available to advise you with recommendations for suitable devices and sources of supply.

The contract initially runs for a fixed period of one year plus four weeks, calculated from the date of signing the contract. After this period, the contract will be renewed for a further year at a time unless it is cancelled in writing with six weeks' notice before the end of the fixed period.

You can easily cancel your subscription by e-mail or by post. Important: The cancellation must be in writing. The period of notice is six weeks to the end of the contract period.

E-mail: order@achtbytes.com
Postal address: achtbytes GmbH, Kolpingstraße 21, 74523 Schwäbisch Hall, Germany

Payment is conveniently made by invoice. Payment must be made in advance on the first day of each month.

Each IO-Link master uses proprietary (in-house developed) software. For the achtBytes IoT platform and its cloud service, we have chosen marketable products from established manufacturers that can be integrated. Currently specified are: IO-Link master ifm AL-1352 (8-port), ifm AL-1350 (4-port) or Turck TBEN-L4-8IOL . Further IO-Link masters can be specified on request.